Practical troubleshooting
Careful diagnosis of computer, device, software, and network problems before recommending a fix.
Southeast Michigan home and small business support
Reliable technology support for everyday needs.
Practical on-site setup and support for computers, networks, printers, security cameras, data migration, and technology projects that benefit from hands-on help.
Transparent ratesClear explanationsFree electronics recycling
About the service
Clear, practical technology support for home and work.
You get clear answers, careful troubleshooting, and calm support for the technology you use at home, at work, or in a small organization.
Whether the problem is a slow computer, unreliable Wi-Fi, a new device, or a confusing account setting, the goal is a practical fix and an explanation that makes sense.
Working style
What you can expect
- Experience supporting homes, offices, and community organizations
- Working knowledge of Windows, Microsoft 365, networks, and business systems
Clear recommendations
Straightforward options, practical next steps, and help choosing what makes sense for your needs and budget.
Clear explanations
Support at a comfortable pace, with plain-language explanations you can use after the appointment.
Services
Practical support for the technology you use every day.
Standard service
On-site setup and onboarding
Start here for hands-on setup, installation, migration, or troubleshooting at your home or office.
Common service
New computers and data migrations
New PC or Mac setup, account sign-ins, printer pairing, file transfer, and a comfortable walkthrough of the new system.
Common service
Networks and security cameras
Wi-Fi installation or expansion, network troubleshooting, and solar security cameras with cloud or local storage options.
Included with standard service
Remote follow-up is included
Questions or small adjustments related to your completed on-site visit can be handled remotely at no additional cost.
Electronics recycling
Free electronics recycling with on-site visits.
Set aside up to one carload of eligible computers, cables, printers, phones, and other small electronics during an on-site visit. I will handle responsible recycling after the appointment.
- Computers, cables, peripherals, and small electronics
- Data-bearing devices can be wiped or destroyed
- Included with any on-site service appointment
Simple service structure
One on-site rate, with remote follow-up included.
Most work begins with hands-on setup or troubleshooting at your home or office. Your visit also includes remote follow-up for questions or small adjustments related to the completed work.
Standard service
On-site setup and onboarding
$125/ hour
Hands-on help with setup, installation, migration, and troubleshooting, plus related remote follow-up after the visit. Appointments have a one-hour minimum.
Common types of visits
- New PC or Mac setup and onboarding
- Data transfer and migration
- Network installation, expansion, or troubleshooting
- Security camera installation and setup
Included with your visit
Remote follow-up
No additional cost
If a question or small adjustment comes up after your visit, related follow-up can be handled remotely as part of the original service.
- Questions about the completed setup
- Small settings or software adjustments
- Help using a newly configured device or service
Free electronics recycling pickup
Set aside eligible electronics and cables for pickup during an on-site visit.
Prices are labor-only unless noted. Remote follow-up must relate to work completed during the original visit; new or unrelated work may require another appointment. Travel surcharge may apply outside the core service area.
How it works
Start with a conversation, then choose a time.
- Submit the short intake form with details about your needs.
- I will review your request and follow up using your selected contact method.
- If appropriate, I will send a private link to schedule a consultation or call.
- Receive practical support during your consultation or on-site visit.
- Receive related remote follow-up at no additional cost, when applicable.
Request assistance
Tell me what you need help with.
Submit the intake form with a few details about your needs. I will review the request, follow up using your selected contact method, and share private scheduling options when appropriate.